How to contact LinkedIn's support team

Though LinkedIn is probably the best networking platform, it is so massive that its customer support can be slow and confusing.

Contacting the support team can be tricky, as LinkedIn does not offer direct contact.

Nonetheless, we are here to help you contact LinkedIn and get your issues sorted out.

How to contact LinkedIn

First of all, make sure you have an existing and up-to-date LinkedIn account.

LinkedIn’s support system works by sending tickets. These tickets will consist of a questionnaire where you state your issue so you can be redirected to a specialized member of the support team.

When creating your ticket, make sure you save the link so that you can come back and check in on the status of your ticket.

From LinkedIn support page

• Make sure you have signed in to your LinkedIn account
• Access LinkedIn support page and click on “Create a support ticket”

• Once you’ve clicked, choose a category.Even if your problem falls under any of these categories, we recommend clicking on Other and describing your problem so that you are connected with an actual member of the support team. If you click on pre-existing categories, chances are you’re going to be redirected to related articles.

• Fill out and submit the form
• Wait for the support team to reply. This will usually take between 24 and 48 hours

To make things easier and more specific, LinkedIn has created separate support teams for each LinkedIn product.

• LinkedIn Recruiter
• Sales Navigator offers chat support which you can access directly from your homepage.You simply have to give a brief description of your issue and click on “Chat Now”.Bear in mind you need to be signed into your Sales Navigator account.
• Sales Insights offers support by clicking on “Contact us” at the bottom of the page.Don’t forget, that this service will be discontinued as from December 31st.
• LinkedIn Marketing Solutions
• LinkedIn Learning requires you to sign into your account and find “Help” on your homepage.
• LinkedIn Learning page
• LinkedIn Talent Insights
• LinkedIn Talent Hub

If you’re an impatient person or a “do it yourself” kind of person, LinkedIn’s Help Centre is probably the best place for you.

You can access the recommended topics, where you will find help articles on common issues that other users have faced.

If your problem persists or you do not find answers to your particular issue, then you can send your ticket to LinkedIn’s support team.

How long can a response take?

LinkedIn is said to be very good about getting back once you’ve contacted an actual human from the support team

Typically, queries take between 24-48 hours to be responded to.

Although LinkedIn prides itself in having quick responses (including live chat for Sales Navigator), many users state that the support team is unresponsive, but you can eventually request phone support once you contact someone in the support team.

When to contact LinkedIn

Contacting LinkedIn’s support team should only be done when you really need their help, otherwise, we’re creating bottlenecks and saturating their inbox with small queries that can be solved easily.

There are two main problems where reaching LiknedIn’s support team is absolutely necessary:

• Hacked account
• Restricted account

Hacked account

If your account was hacked, there is a possibility that you still may be able to access your profile, if this happens, you will need to create a compromised account report and change your passwords, including a two-step verification process.

However, there may be a chance that you cannot access your account anymore, so make sure you send in your report quickly.

Restricted account

LinkedIn is quick to restrict your account, therefore adhering to their guidelines is imperative if you want to continue posting and networking on the platform.

To avoid getting your account restricted, it’s best that you become familiar with LinkedIn’s guidelines.

→ Content violations

LinkedIn’s Professional Community Policies restrict all accounts that post about things such as child sexual abuse material, terrorism, extremely violent content, and egregious sexual harassment.

If your account has been restricted and you believe it was not justified, you can log in and follow the onscreen prompts to ask LinkedIn to review their decision.

→ Profile violations

LinkedIn requires the content on your profile to comply with their Professional Community Policies. Including:

• Name
• Profile Photo
• Background Photo
• Experience or Education

This restriction seems to create more issues because LinkedIn will allegedly ask for too much social proof and personal details.

→ Identity violations

If LinkedIn has suspicions that your account was compromised, they may restrict your account to protect your interests.

To regain access to your account, log in and verify your identity.

Use Persona to verify your profile, in order to save you the hassle of running into identity violations.

You can access the verification process by clicking on “More” in the About section of your profile.

Click on “Verify now” and it will take you to a QR code so that you can include your details in order to be verified. It does not take long at all.

→ Automated tools violations

LinkedIn tries to avoid spamming on its platform by temporarily or permanently restricting your profile.

If this happens to you, make sure you disable the third-party tool you are using and your account will be reactivated automatically.

If you disagree with the restriction, fill in your contact ticket and you will be contacted to solve the issue.

To avoid this issue, make sure you’re using your outreach tools wisely and not spamming everyone in your industry.

Learn how to automate your LinkedIn steps safely to avoid any restrictions that will jeopardize your profile ⬇️

When not to contact LinkedIn

It’s important to make good use of the support team so that we don’t create bottlenecks for others who do need help.

These are some examples in which you can find help elsewhere:

• When your post isn’t performing as well as it should

Check your performance with a LinkedIn Analytics tool such as Taplio. This will help you gain all the insights you need into your LinkedIn performance.

• You’re not sure how to find leads

If you don’t know where to start finding your connections or leads, make sure you use LinkedIn’s search filters to help you do so.

If that falls short, consult with a lead database such as lemlist’s!

Key takeaways

Support teams are there to help you.

So if you run into any trouble don’t hesitate to send your ticket to LinkedIn’s support team and they will help solve your issue.

However, you can also access all of LinkedIn’s help articles to see where your problem is and how to fix it.

If you don’t get a quick response from LinkedIn you can always rely on help articles or platforms such as Reddit, where other users help each other solve their issues when LinkedIn’s support team falls short or is unresponsive.

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